Activities to Optimise : Tackling Time Management

Plan Your Time, or Your Time Will Plan You

In this Time Management activity, teams take part in a practical exercise to explore how planning habits affect customer experience and personal stress.

Participants are split into two groups. Each works as a different colleague, using a simulated diary board to plan a full week of calls, appointments, admin etc. day by day.

At the end of each day, groups give star ratings for both customer and colleague experience, then compare how the two approaches felt. The discussion quickly highlights the difference between proactive planning (more control, better follow-up, less stress) and reactive working (more pressure, more delays, more disappointment).

The key takeaway is simple: time is a behaviour, not a resource and small habits like realistic scheduling, logging notes, and protecting administration 'doing' time can make performance more consistent, the day feel far more manageable and a greater customer experience.

Time Management Activity by Join Consulting and thebigteam