Target Operating Model
Look>
2023 and a new sales channel will launch; bringing with it new ways of working, a matrix management structure and direct sales to customers. They've put in all the effort to make the transition launch on time but still have questions over what happens from day 1, plus, they've got to scale themselves to make it work!
See>
We spent time with all the teams; in brand but also providing group support; to understand the things that were on their mind. We also spoke to the business analysts and technical teams involved in the systems and processes to support go live. This provided a holistic understanding of the model needed to operate from day one.
Solve>
A wall sized visual aid that can help prompt discussion and thought daily, AI created video to talk through that working model and reporting templates to fit the model for consistency and focus across brands. These were the ultimate solutions that led to a deeper level of understanding in what was needed to really work the model at go live and also feeling ready for go live. Of course, it will all change as they learn more and evolve...!
Fun Factor:
Choosing that AI voice and persona! The technology was immense and perfectly fit the transformation.
Tools:
- • Discovery
• Target Operating Model
• Stakeholder Analysis and Management
Partner:
